Return & Refund Policy 

Thank you for shopping at Used Parts Dot Shop. We understand that buying used automotive parts online can sometimes result in receiving something that’s not quite what you expected. Our Return & Refund Policy is designed to provide a straightforward process for returning items and receiving refunds, ensuring your satisfaction while keeping in mind the unique nature of our products.

General Conditions

• Eligibility: Returns are accepted within 30 days from the date of purchase. Items must be in the same condition that you received them, and in the original packaging.
• Restocking Fee: A restocking fee of 15% may apply to some returns, depending on the item’s condition or the reason for return.
• Non-returnable Items: Certain types of items cannot be returned, such as custom orders, special orders, and items sold “as is” or marked as non-returnable.

Return Process

1. Contact Us: To initiate a return, please contact us at info@used-parts.shop or call us at +1 516 927 7585. Provide your order number, details about the product you would like to return, and the reason for the return.
2. Return Authorization: We will review your return request and notify you of your return authorization and instructions on how to send your item back to us.
3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance.

Refunds

• Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
• Partial Refunds: In certain cases, only partial refunds may be granted. This could be due to the item not being in its original condition, being damaged, or missing parts for reasons not due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at info@used-parts.shop and follow the return process outlined above.

Questions

If you have any questions regarding our Return & Refund Policy, please contact us at info@used-parts.shop or call us at +1 516 927 7585.

By purchasing from Used Parts Dot Shop, you agree to our Return & Refund Policy. We are committed to providing quality used automotive parts and ensuring the satisfaction of our customers.